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Privacy Policy

Last updated: 7/12/2025

1. Introduction

NocNoc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

When you register for an account, we collect:

  • For Drivers: Name, email, phone number, postcode, vehicle type, availability, hourly rate, profile photo (optional)
  • For Restaurants: Business name, email, phone number, postcode, company registration number, contact person, cuisine type

2.2 Automatically Collected Information

  • IP address and device information
  • Browser type and operating system
  • Usage data (pages visited, features used)
  • Cookies and similar technologies

2.3 Information from Third Parties

  • Companies House data for business verification
  • Payment information through Stripe (we do not store card details)

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Connect drivers with restaurants
  • Send verification codes via SMS or email
  • Process payments (restaurants only)
  • Send service-related communications
  • Send marketing communications (with your consent)
  • Improve our services and develop new features
  • Comply with legal obligations
  • Prevent fraud and ensure platform security

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract: To fulfill our agreement with you
  • Consent: For marketing communications and optional data
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligation: To comply with laws and regulations

5. Data Sharing and Disclosure

We share your information with:

  • Other Users: Drivers and restaurants can see each other's public profiles
  • Service Providers: Companies that help us operate our platform (e.g., hosting, email, SMS)
  • Payment Processors: Stripe for handling payments
  • Legal Requirements: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Limited access to personal data
  • Secure password hashing

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • Active account data: As long as your account is active
  • Deleted account data: Up to 30 days for recovery purposes
  • Legal compliance data: As required by law (typically 6 years)

8. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Object: Object to certain processing activities
  • Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@nocnoc.uk

9. Cookies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze platform usage
  • Improve our services

You can control cookies through your browser settings, but some features may not work properly without them.

10. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us.

11. International Data Transfers

Your data may be processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

12. Marketing Communications

With your consent, we may send you marketing emails about:

  • New features and updates
  • Tips for using the platform
  • Special offers and promotions

You can unsubscribe at any time by clicking the link in any marketing email or updating your preferences in your account settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Your continued use after changes indicates acceptance.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Data Protection Officer
NocNoc Ltd
Email: privacy@nocnoc.uk
Address: Oxford, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk